Privacy Policy
1. PRIVACY
We are committed to protecting your personal information. We have created this Privacy Policy to let you know what information We collect when you use Our services at Our online sites (collectively, the ‘Service’), why We collect this information and how We use the collected information.
Please note that this Privacy Policy will be agreed between you and the crazywin.ph as defined in the Terms and Conditions of Use (crazywin.ph’,’ We’, ‘Us’ or ‘Our’, as appropriate).
We may periodically make changes to this Privacy Policy and will notify you of these changes by posting the modified terms on Our online site. We recommend that you revisit this Privacy Policy regularly.
2. INFORMATION COLLECTED
We consider information that may be used to identify an individual, including, but not limited to, first and last name, date of birth, bank/payment details, home or other physical address, email address, phone number or other contact information to be Personal Information (‘Personal Information’). You may be asked to provide Personal Information when you use Our website, register for an account or to use the Service. The Personal Information that We collect may include information such as: contact information (including telephone number), shipping information, billing information, transaction history, website usage preferences, and feedback regarding the Service. This information is held by Us on servers based in the Philippines and elsewhere from time to time. In addition, when you interact with the Service, our servers keep an activity log unique to you that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. This information is essential for the provision and quality of the Service. We do not collect Personal Information about you on the Service without your knowledge.
3. MEANS OF COLLECTING AND PROCESSING DATA
We may automatically collect certain data as discussed above and receive Personal Information about you where you provide such information through the Service or other communications and interactions with Us. We may also receive Personal Information from online vendors and service providers that refer you to the White Label Sites, and from customer lists lawfully acquired from third-party vendors. In addition, we may engage the services of third-party service providers to provide technical support, process your online transactions and maintain your online account. We will have access to any information you provide to such vendors, service providers and third-party e-commerce services, and We will use the Personal Information as set out in this Privacy Policy below. This information will only be disclosed to third parties outside the crazywin.ph in accordance with this Privacy Policy. We take steps to ensure that Our arrangements with third-party service providers and online vendors protect your privacy.
4. INFORMATION USE
We use the Personal Information We collect from you to deliver Our Service, to provide customer support, to undertake necessary security and identify verification checks, to process any of your online transactions, meet certain business requirements and for any other purpose related to the operation of the Service. Your Personal Information may also be used by Us to provide you with promotional offers and information regarding crazywin.ph products and services and in order for the crazywin.ph to better provide a range of products and services and improved customer service. From time-to-time, we may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary, and, therefore, you have the choice of whether or not to disclose such information. Information requested may include contact information (such as name, correspondence address and telephone number), and demographic information (such as zip or postal code or age). If you choose to participate in a survey or contest and win, by accepting any contest prize or winnings from Us, you consent to use of your name and likeness for advertising and promotional purposes without additional compensation, except were prohibited by law. Unless you have elected not to receive promotional information, we may also use your Personal Information (including your email address and phone number) to provide you with information regarding our products, services and promotions, including other gaming products (including online casino, live casino, bingo, poker, sportsbook and casual games services) and products and services from third parties carefully selected by Us.
5. CERTAIN EXCLUDED DISCLOSURES
We may disclose your Personal Information if required to do so by law, or if We believe in good faith that such action is necessary to: (1) comply with any legal process served on Us, any of Our sites or the Service or in circumstances where We are under a substantially similar legal obligation; (2) protect and defend Our rights or property; or (3) act to protect the personal safety of users of the Service or the public. We may also disclose your Personal Information to PAGCOR “Philippine Amusement and Gaming Corporation” if requested by the POGO “Philippine Offshore Gaming Operators” to do so for the purposes of ensuring Our regulatory compliance. If, in Our sole determination, you are found to have cheated or attempted to defraud Us, or any other user of the Service in any way including but not limited to game manipulation or payment fraud, or if We suspect you of fraudulent payment, including use of stolen bank accounts, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), We reserve the right to share this information (together with your identity) with other online gaming sites, banks, credit card companies, and appropriate agencies.
6. ACCESS
You may ‘opt out’ of receiving any promotional communications either by choosing to opt out where such option is made available on Our sites or the Service or SMS you receive from Us, or at any time by chatting our 24/7 Chat Support directly in our crazywin.ph website. In addition, you may contact Us via our 24/7 Chat Support and we can schedule a video call if you: 1) want to confirm the accuracy of the Personal Information We have collected about you; 2) would like to update your Personal Information or delete your Personal Information; and/or 3) have any complaint regarding Our use of your Personal Information. If requested, we will change any information you have provided to Us or mark any information to prohibit future use, provided that you provide evidence as We may reasonably require for such changes.
7. CONSENT TO USE OF ELECTRONIC SERVICE PROVIDERS
In order to play real money games on the Service, you will be required to send money to and receive money from Us. We may use third-party electronic payment processors and/or financial institutions (‘ESPs’ as e-Wallets and Online Banking) to process such financial transactions. By accepting this Privacy Policy, you expressly consent to Personal Information necessary for the processing of transactions being shared with ESPs, including, where necessary, the transfer of information outside of your country. We take steps to ensure that Our arrangements with ESPs protect your privacy.
8. CONSENT TO SECURITY REVIEW
We reserve the right to conduct a security review at any time to validate your identity, age, the registration data provided by you and to verify your use of the Service and your financial transactions for potential breach of Our Terms and Conditions and of applicable law. By accepting Our Terms and Conditions you authorize Us, Our staff, agents and suppliers to use your Personal Information and to disclose your Personal Information to third parties for the purposes of validating the information you provide to Us in the course of using the Services. Security reviews may include but are not limited to ordering a bank or payment report and/or otherwise verifying the information you provide against third-party databases. In addition, to facilitate these security reviews, you agree to provide such information or documentation as We may request.
9. CONSENT TO USE OF ANTI-CHEATING SOFTWARE
Our software package – used to access and use the Service – contains certain features designed to detect use of automated programs that enable artificial (non-human) intelligence to play on Our site. Use of such bot software programs violates Our Terms and Conditions, where We deem it detrimental to other players. By installing Our software and using the Service, you consent to Our software performing the functions described in this section. Our software may perform any or all of the following functions in order to detect the use of illicit automated programs and ensure that We maintain a ‘cheat free’ environment for all users: (1) scan your list of active software applications while you are using the Service; (2) scan your list of active processes while you are using the service; and (3) scan the files in your White Label Service site-related program folders to ensure that only ‘non-hacked’ versions of Our software are being used. If any of the foregoing processes reveals a suspect application or process, our software may scan the files associated with the suspect application or process and compile a composite mesh (i.e., a profile that characterizes the files associated with the application or process) to be matched against profiles for known illicit automated programs. Our software will not perform any random search of large portions of your hard drive, equipment or files, and it will not transmit any information to Us or to any third party other than the information necessary to identify use of illicit automated programs as described above. Our software will not alter any files or information on your computer or other equipment and will not interfere with the operation of any of your applications. You may terminate use of Our software at any time by uninstalling the Our software package.
10. SECURITY
We understand the importance of information security and the techniques needed to secure information. We store all of the Personal Information We receive directly from you in a password-protected database residing within Our secure network behind active state-of-the-art firewall software. Our online sites and the Service support latest SSL/TLS protocol. We take steps to ensure Our subsidiaries, agents, affiliates and suppliers also employ adequate levels of security.
11. PROTECTION OF CHILDREN
The Service is not intended for or directed at persons under the age of 21. Any person who provides their information to Us through any part of the Service represents to Us that they are 21 years of age or older. It is Our policy to uncover attempts by minors to access Our Services which may involve Us having to access and verify your Personal Information. This may involve Us having to access and verify your Personal Information. If We become aware that a minor has attempted to or has submitted personal information via the online site, we will not accept this information and will take steps to remove such information from Our records.
12. LEGAL DISCLAIMER
The Service operates ‘AS-IS’ and ‘AS-AVAILABLE,’ without liability of any kind. We are not responsible for events beyond Our direct control. Because of the complex and constantly changing nature of Our technology and business, we cannot guarantee nor do We represent that there will be error-free performance regarding the privacy of your Personal Information, and We will not be liable for any indirect, incidental, consequential or punitive damages relating to the use or release of Personal Information.
13. MERGERS AND OTHER EVENTS REQUIRING TRANSFER
If We should ever file for bankruptcy, or become insolvent, or be acquired by a third party, merge with a third party, sell all or part of Our assets, or transfer substantially all or part of Our relevant assets to a third party, we are entitled to share the Personal Information and all other information you have provided through the Service to potential and subsequent business and merger partners.
14. CONSENT TO PRIVACY POLICY
By clicking ‘I agree’ during the registration process or by your continued use of the Service following the posting of this Privacy Policy (as applicable), you agree to this Privacy Policy. This is Our entire and exclusive Privacy Policy and it supersedes any earlier version. This Privacy Policy should be read in conjunction with Our Terms and Conditions and any additional applicable terms posted on Our online sites. We may periodically make changes to this Privacy Policy and will notify you of these changes by posting the modified terms on Our online sites. We recommend that you revisit this Privacy Policy regularly.